FREQUENTLY ASKED QUESTONS - ONLINE ORDERS ONLY
HOW DO I CREATE AN ONLINE ACCOUNT?
After navigating through this salon's website, and have finished shopping, you are ready to click on the Checkout tab. You will be prompted to either log in (for existing accounts), or create a new account. If you do not wish to create an account, simply checkout as a Guest. Whether creating a new account or checking out as a Guest, you must provide a valid email address and shipping address, otherwise you will not be able to complete a transaction.
AREN’T Paul Mitchell® PRODUCTS ONLY IN PROFESSIONAL SALONS?
Traditionally, YES! However, in the business world, tradition can become an impediment to embracing innovation as well as meeting consumer demand. While John Paul Mitchell Systems will continue to advocate consumers to purchase the Paul Mitchell products recommended by their professional hair stylist while they are in the salon, we also want to offer greater shopper convenience on behalf the professional hairdresser and salon owner. Our e-comm platform does just that.
WHAT IS THE DIFFERENCE BETWEEN BUYING PAUL MITCHELL FROM THIS SALON WEBSITE AND OTHER NON SALON INTERNET RESELLERS?
EVERYTHING! First and Foremost, Paul Mitchell of Louisiana, which hosts this website, is the ONLY authorized distributor offering the complete family of brands and products to those residing in the state of Louisiana on behalf John Paul Mitchell Systems. Moreover, any other non-salon reseller website offering Paul Mitchell to Louisiana residents is NOT AUTHORIZED to do so. BUYERS BEWARE! Paul Mitchell products purchased from any unauthorized internet based reseller may be counterfeit, old, damaged, or tampered with. Moreover, products purchased from unauthorized websites are not guaranteed, nor can they be returned to any local salon or John Paul Mitchell Systems distributor. ONLY PURCHASE PAUL MITCHELL PRODUCTS FROM A LICENSED PAUL MITCHELL SALON, SALON WEBSITE, OR PAUL MITCHELL OF LOUISIANA WEBSITE.
CAN CONSUMERS RESIDING OUTSIDE LOUISIANA PURCHASE ON-LINE FROM THIS WEBSITE?
NOPE! This website, and its host Paul Mitchell of Louisiana, ONLY serves the state of Louisiana. The owners have earned an impeccable reputation for integrity and professionalism. They would not under any circumstances undermine their fellow distributor colleagues by engaging in such a practice. To insure such a circumstance never occurs, we have programmed our e-commerce platform to only recognize Louisiana Postal Zip codes. In short, it is impossible for a transaction to take place between Paul Mitchell of Louisiana and any person or salon outside of Louisiana to purchase from us.
PROBLEMS DURING CHECKOUT
I FORGOT MY PASSWORD. HOW CAN I LOG IN?
You can reset your password by clicking Sign In at the top right of our page and selecting “Forgot your username or password?” Just enter the email address you used when creating your account and we will have your login information emailed to you.
WHY WILL THE WEBSITE NOT ACCEPT MY SHIPPING ADDRESS OUTSIDE LOUISIANA?
This website and its provider, Paul Mitchell of Louisiana, is authorized to only service those with shipping addresses within the state of Louisiana.
I CLICKED "SUBMIT ORDER" BUT NOTHING HAPPENED. WHAT DO I DO?
Be sure to look over your order on the Checkout page and verify everything has been filled out correctly. If so, usually refresing the screen will do the trick! Then, try clicking Submit Order again. If your order still does not go through, please contact our Customer Service at 800.375.7071 for assistance.
I SUBMITTED MY ORDER AND IT WENT THROUGH. HOWEVER, I DID NOT RECIEVE MY EMAIL CONFIRMATION. WHERE CAN I FIND IT?
It is possible that the email landed in your Junk Mail or Spam Filter. Please check your email folders that pertain to these. If you do not find it there, please contact our Customer Service at 800.375.7071 for assistance. It is possible that the email was blocked and returned to us.
TERMS OF SALE AND RETURN POLICY
WHAT PAYMENT METHODS DO YOU ACCEPT ?
We accept all major credit cards (VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER). At this time, we do not accept PayPal.
WHAT IS THE POLICY ON PRODUCT RETURNS?
If you are not satisfied with your product purchase, simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at email@example.com
. We honor all manufacturer’s product guarantees when returns are received within 30-days of purchase date. A Call Tag will be issued on your behalf (return shipping label) so there is no cost for return shipment. All you have to do is pack the product in accordance within shippers’ guidelines. IMPORTANT: Be sure to include a copy of your invoice with your product return.
HOW LONG DOES IT TAKE TO PROCESS A PRODUCT RETURN?
We process returns within 10 business days from receipt at our Louisiana Distribution Center. After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card.
TIP: When your order is first received, please check to make sure the items your purchased are in good condition, and contact us right away if there is a problem with your shipment.
HOW DO I SHIP THE PRODUCT RETURN BACK TO PAUL MITCHELL OF LOUISIANA?
It is very important for you to insure any and all bottles are closed tightly. If the bottles leak they may not make it back to us. Be sure to pack your return shipment securely to ensure that the items are loose within the package. If so they will likely be damaged and not make it back to us.
UH-OH, MY ORDER ARRIVED DAMAGED, OR DEFECTIVE. WHAT DO I DO?
Simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at firstname.lastname@example.org
. Please provide as much information as you can about the problem. Have your order number, and name(s) of the product(s) that were damaged/defective, and whether you prefer a refund or replacement. A Customer Care Representative will respond to you as quickly as possible with just one mission – make it right!
OOPS, YOU SHIPPED ME THE WRONG PRODUCT(S). HOW DO WE FIX IT?
OUR BAD! Our supreme warehouse team will not take that well. Nonetheless they will fix it and make a note on your account to quadruple check it next time. Simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at email@example.com
. Have your order number, and name(s) of the product(s) that were erroneously shipped, and whether you prefer a refund or replacement. A Customer Care Representative will respond to you as quickly as possible with just one mission – make it right!
HOW CAN I FIND OUT THE STATUS OF MY ORDER?
As soon as your order is processed for shipment, you will receive an email confirmation with the shipment tracking number, which you can utilize to track your shipment. If you are low tech (like our owner), feel free to call our Customer Care Center 800.375.7071, or email us at firstname.lastname@example.org.
MY EMAIL ORDER CONFIRMATION INDICATED ONE OR MORE OF THE ITEMS I ORDERED DID NOT SHIP. HOW WILL I BE INFORMED WHEN THESE ITEMS WILL BE SHIPPED OR AVAILABLE FOR PURCHASE?
When an item is Out of Stock, you will notice a message stating such next to the Order Qty box. Although you can still order it and have it backordered, if you click the Add to Watchlist link next to it, you can receive an email update notifying you when it becomes back in stock and available for purchase. Once we receive the item(s) back in stock, we will ship them to you ASAP. If it is an item that we will no longer receive, you will be notified as well.
WILL I BE CHARGED FOR ITEMS I ORDERED BUT NOT SHIPPED?
No. Although all items you order initially are authorized against your credit card, once your order is complete, the transaction on your card is reconciled and is only charged for actual items shipped with your order.