ORDER NOW & SAVE BIG: FREE SHIPPING FOR ORDERS OVER $50!
ORDER NOW & SAVE BIG: FREE SHIPPING FOR ORDERS OVER $50!

TERMS OF SALE AND RETURN POLICY

WHAT IS THE POLICY ON PRODUCT RETURNS?
If you are not satisfied with your product purchase, simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at info@vssinc.biz.  We honor all manufacturer’s product guarantees when returns are received within 30-days of purchase date.  A Call Tag will be issued on your behalf (return shipping label) so there is no cost for return shipment.  All you have to do is pack the product in accordance within shippers’ guidelines.  IMPORTANT: Be sure to include a copy of your invoice with your product return. 
 
HOW LONG DOES IT TAKE TO PROCESS A PRODUCT RETURN?
We process returns within 10 business days from receipt at our Louisiana Distribution Center.   After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your credit card.
TIP: When your order is first received, please check to make sure the items your purchased are in good condition, and contact us right away if there is a problem with your shipment.
HOW DO I SHIP THE PRODUCT RETURN BACK TO VANGUARD SALON SYSTEMS?
It is very important for you to insure any and all bottles are closed tightly.  If the bottles leak they may not make it back to us.  Be sure to pack your return shipment securely to ensure that the items are loose within the package.  If so they will likely be damaged and not make it back to us.
 
UH-OH, MY ORDER ARRIVED DAMAGED, OR MY PRODUCT IS DEFECTIVE.  WHAT DO I DO?
Simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at info@vssinc.biz.  Please provide as much information as you can about the problem.  Have your order number, and name(s) of the product(s) that were damaged/defective, and whether you prefer a refund or replacement.  A Customer Care Representative will respond to you as quickly as possible with just one mission – make it right! 
 
OOPS, YOU SHIPPED ME THE WRONG PRODUCT(S).  HOW DO WE FIX IT?
OUR BAD!  Our supreme warehouse team will not take that well.  Nonetheless they will fix it and make a note on your account to quadruple check it next time.   Simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at info@vssinc.biz.  Have your order number, and name(s) of the product(s) that were erroneously shipped, and whether you prefer a refund or replacement.  A Customer Care Representative will respond to you as quickly as possible with just one mission – make it right!
 
OOPS, I ORDERED THE WRONG PRODUCT OR SIZE BY MISTAKE. WHAT DO I DO?
WE CAN HELP! Simply call our Customer Care Center at 800.375.7071 during normal business hours (M-F, 9am-5pm), or, email us at info@vssinc.biz and we can retrieve the incorrect product(s) from you. Once recieved, we can ship you the correct product(s) and apply credit for the incorrect product(s) you sent back. Our regular shipping and handling fee will apply. Please have your order number, and name(s) of the product(s) that were recieved incorrectly.  A Customer Care Representative will respond to you as quickly as possible with just one mission – make it right!
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